Import Duties & Customs Information
International customers (USA, Europe and the rest of the world)
All physical orders ship from the United Kingdom. If you are ordering from outside the UK (for example the USA, Canada or the EU), your local customs office may apply import duties, sales tax (VAT/GST), customs clearance charges or courier handling fees when the parcel arrives.
These charges are set and collected by your local customs authority, not by us.
Any import duties, taxes, customs clearance fees or courier handling charges are the responsibility of the customer.
How customs fees are calculated
Declared value
Based on the price you paid after discounts. Some countries may also include shipping costs when calculating taxes.
Product type
Different categories of goods can attract different duty rates.
Local rules
Thresholds, tax rates and import procedures vary by country (and sometimes by state or province).
Courier handling fees
Some postal services and couriers charge an administration or processing fee when collecting taxes on behalf of customs.
Customs declarations
We declare the actual price paid for the goods, in accordance with customs regulations.
We cannot mark orders as gifts, undervalue goods or provide inaccurate customs declarations.
Example import fees
United States
(Example based on a £44.99 board game)
Import duty: Usually $0 (for orders below the current US import threshold)
State tax: Often $0
Courier fee: Usually $0–$5
Typical total paid: $0–$5, and many customers pay nothing.
Canada
(Example based on a £44.99 board game)
Duty: Typically 0–8%
GST/HST: Typically 5–13%
Handling fee (Canada Post or courier): Often around $10 CAD
Typical total paid: Approximately $12–$20 CAD
European Union
(Example based on a £44.99 board game)
Import duty: Often 0%
VAT: Typically 17–27% depending on country
Handling fee: Often €3–€15
Total charges vary depending on your country, order value and courier.
These examples are illustrations only. Actual charges, if any, depend on your country’s customs regulations and may change over time.
Quick guide by product type
Board Games
Often attract little or no import duty depending on the destination country, though local taxes may still apply.
Miniatures and Gaming Accessories
Import treatment varies by country and product classification.
Books
Often benefit from favourable treatment in many countries, though local tax rules still apply.
Digital Products (STL files and downloads)
Delivered electronically. No shipping and no customs fees apply.
Frequently Asked Questions
Will I definitely be charged import duties?
Not always. Many international orders arrive without any additional charges. If fees do apply, they depend on your country’s customs regulations and the declared value of the goods.
Can you tell me exactly what I will pay?
Unfortunately not. Import charges vary by country and may change over time. For estimates, please consult your local customs authority or import duty calculator.
Can you mark my order as a gift?
No. We must declare the true price paid for the goods in accordance with customs regulations.
Why do you ship from the UK?
We are a small independent board game publisher based in the United Kingdom. Shipping directly from our UK stock helps us maintain quality control and dispatch orders quickly.
What happens if I refuse customs charges?
If customs charges are refused and a parcel is returned to us, any return shipping costs, customs charges, courier fees or handling costs incurred may be deducted from any refund.
Need Help?
If you have any questions before ordering, please contact us and we’ll be happy to help.